Made to Measure Terms & Conditions



At Spotlight we take great pride in everything we do. To back this up Spotlight guarantees work performed from the date of installation or collection of products. Our guarantee is stated in full in clause 14 below.



  1. Definitions:

    (a) Conditions means these Conditions of Sale and Installation.

    (b) Customer means the person or corporation to whom the Quotation is addressed.

    (c) Order means the request by the Customer for Spotlight to supply Products which incorporates these Conditions.

    (c) Prepayment means a payment by the Customer to Spotlight of an amount equal to 50% of the Order.

    (d) Products means Made to Measure curtains, blinds, tracks, shutters and all other goods and services supplied by Spotlight or ordered by the Customer pursuant to the Quotation or Order.

    (e) Quotation means the Quotation given by Spotlight to the Customer which incorporates these Conditions and which Spotlight refers to as an Order once approved by the Customer.

    (f) Spotlight means Spotlight Pty Ltd ACN 005 180 861 of Level 6, 111 Cecil Street South Melbourne Vic 3205.

    (g) Structural Limitations include without limitation, the room, floor or ceiling not being square/level or walls or plaster crumbling, breaking or flaking during installation of the Products or location of utility services or the manner in which windows/doors function or the actions of pests (e.g. Termites).

  2. These Conditions exclude the cost of delivery, installation and removal of existing fittings (being optional extras) unless specified in the Quotation. No other work is included unless specified by a signed agreement or order between the parties.
  3. Upon receipt of the Customer’s approval of the Quotation it becomes an Order, Spotlight reserves the right to review the Quotation and Order prior to commencement of production of any Products.  The Quotation and Order is subject to corrections for clerical or mathematical errors.  If Spotlight is unable to meet its obligations under the Quotation or Order, Spotlight will notify the Customer within 14 days and refund any Prepayment by the Customer.  Please note that where an Order must be check measured by a contractor, then the 14 days will commence from the check measure date.

  4. Spotlight reserves the right upon acceptance of the Order by the Customer to: (a) require the Prepayment to proceed with the Order; (b) signature on acceptance of order inclusive of the terms and conditions; and (c) final payment to be paid to the relevant Spotlight store upon collection of Products or to the relevant Spotlight store or Spotlight customer service centre upon scheduling of installation.

  5. The Customer is responsible for the selection of Products identified on the Quotation or Order, and Spotlight accepts no responsibility should the Customer change their mind regarding their selection.

  6. Where changes are made to the Order after acceptance, the Customer will be required to complete clause 4 (b) to confirm changes to product or value of order.  These changes can be as a result of but not limited to; changes requested by the customer before products manufactured, changes post check measure, order being split so can be delivered and installed separately, etc.

  7. (a) Any date fixed for completion of any work by Spotlight is fixed in the light of circumstances existing at the Quotation date. Spotlight will not be responsible for delay in completing or failure to complete such work caused by circumstances for which Spotlight is not responsible or has no control over (including, without limitation, acts of God, civil commotion, war, transport delays or strikes, industrial disputes, supply interruptions or delays in clearing customs).

    (b) If Spotlight is unable to secure either the materials, fabric or components required to manufacture the Products after 120 days from the date of the Order, the Customer may (i) re-select Products, or (ii) cancel the Order in full or part and receive a full or partial refund of the Prepayment to the extent that the Order is cancelled.

  8. The Quotation is provided on the basis that all work is carried out during normal business hours, being Monday to Friday 9am – 5pm (Local Time), unless otherwise arranged and quoted for.

  9. Title to the Products remain with Spotlight and does not pass to the Customer until the Customer has paid all monies owing to Spotlight on any account in full. The supply of a Product under these Conditions gives rise to a Security Interest in the Product in favour of Spotlight being a Purchase Money Security Interest and Spotlight may register any Security Interest granted under these Conditions on the Personal Property Security Register in any manner it chooses. Risk in the Products transfers to the Customer upon the earlier of collection or installation.

  10. Spotlight accepts no responsibility for the de-installation of or changes or alterations to the Products made by the Customer after collection or installation, and Spotlight shall not be liable in any way, including under the warranty in clause 15, for loss or damage as a consequence thereof.

  11. Spotlight does not accept responsibility for the Customer’s own measurements.

  12. Nothing in these Conditions limits any liability imposed by any statute, including under consumer protection laws in the Customer’s State or Territory, unless or to the extent it is lawful to do so.

  13. (a) Spotlight accept no responsibility for Structural Limitations of the Customer’s home which may limit Spotlight’s ability to perform its obligations, to the extent permitted by law.

    b) It is the Customer’s responsibility to ensure prior to installation that the proposed area is free of Structural Limitations and otherwise safe, structurally sound and suitable for the installation of the Products.

    c) Spotlight will render its services with due care and skill.

  14. Customers must collect or coordinate installation of Products within 14 days after being notified that they are ready for collection, or such longer period as agreed by Spotlight. If the Products are not collected within this period, the Customer must pay any additional fees charged by Spotlight in connection with the storage and subsequent collection of the Products. If the Customer does not arrange collection or installation, and payment in full of any outstanding monies, within 30 days after being notified that they are ready for collection then Spotlight, at their discretion, may institute debt collection proceedings and Customer will be liable for any related legal / debt collection / recovery charges and/or interest under clause 17.

  15. Spotlight warrants that the Products will be free of defects or installation faults for:

    i) 1 year in the case of Curtains, Curtain Sheers, Tiebacks, and Pelmets

    ii) 3 years in the case all Internal and External Blinds and Curtain Tracks & Rods;

    iii) 5 years in the case of all Internal Timber Shutters; or

    iv) 7 years in the case of Internal Fauxwood Shutters; from the date of collection or installation of the Products. Spotlight will repair, remedy or replace any such defects or faults in such manner as Spotlight considers most expedient.

    This warranty is only valid where the Products have been paid for in full and does not cover: (a) fair wear and tear including, without limitation, fading on fabrics and other materials; (b) deliberate or accidental damage, misuse or incorrect installation by the Customer (c) damage caused by, but not limited to animals, pests, plants, acts of God, fire, snow, hail, rain, water, wind, storm, flood, lighting; (d) exposure to pollutants or chemicals; (e) failure to clean, care and maintain the Products; (f) issues resulting from Structural Limitations. All warranty claims are to be made to Spotlight’s Customer Service Centre or store at which the Products were ordered. The Customer must supply a copy of this Order and their Tax Invoice/receipt when submitting their claim.  Where a warranty claim is accepted, Spotlight will bear the cost of collection of the Products from the Customer’s house, returning Products to the Customer’s house and installation of the Products.  All other costs in relation to claiming the warranty are to be borne by the Customer. The warranties provided in this contract are provided by Spotlight Pty Ltd with a business address of Level 6, 111 Cecil Street, South Melbourne, VIC 3205, telephone number 1300 305 405 and email address

    Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

    a) to cancel your service contract with us; and

    b) to a refund for the unused portion, or to compensation for its reduced value.

    You are also entitled to choose a refund or replacement for major failures with goods.  If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.  If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.  You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

  16. In the event of cancellation by the Customer, other than lawful cancellation for breach, if Spotlight has commenced manufacturing the Products, Spotlight may, in its discretion, require the Customer to reimburse Spotlight for its actual costs incurred in respect of the Order prior to receipt of notice of cancellation (including, where applicable, by retaining all or some of any Prepayment, with any balance of the Prepayment (if any) being refunded to the Customer). If Spotlight has received materials and/or components but has not commenced manufacturing the Products, Spotlight may, in its discretion, require the Customer to reimburse Spotlight for the cost of the materials and/or components, along with associated freight and storage costs (including, where applicable, by retaining all or some of any Prepayment, with any balance of the Prepayment (if any) being refunded to the Customer).  Cancellation must be given in writing.
  17. Any debt collection charges and/or commissions, in addition to any legal expenses (on a full indemnity basis) incurred by Spotlight in attempting to recover payment, will be payable by the Customer.  Spotlight may charge interest at the rate of 12% per annum, calculated daily and compounding monthly, on any unpaid amounts from the date that such amounts first fall due.

  18. The parties submit to the non-exclusive jurisdiction of the Courts of the State or Territory in which the Quotation is made and the law applying in that State or Territory is the proper law governing these terms.

  19. All products will be manufactured, supplied and installed under the Corded Internal Window Coverings (CIWC) regulations.
  20. Spotlight encourages, but does not require the customer to be present during the installation of Products at the Customer’s premises.  If the Customer chooses not to be present, they do so at their own risk and, to the extent permitted by law, Spotlight accepts no responsibility whatsoever for loss or damage of any property of the Customer.



Spotlight endeavours to ensure that Products that it manufactures resemble, as closely as possible, any sample shown to Customers. However, each raw material is unique and there may be minor variations in the colour, shade, texture or grain of a sample of fabric, timber or fauxwood when compared with raw materials that Spotlight subsequently uses to manufacture Products. Customers are entitled to compare the sample with the finished Product upon request. Spotlight will only replace Products in cases where any variation between the sample and the Product is significant.



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