EXTENDED WARRANTY INFORMATION

 

SPOTLIGHT EXTENDED WARRANTY POLICY

For additional peace of mind when shopping at Spotlight, our VIP customers now have the option to purchase a one-year or two-year Extended Warranty on sewing machines bought instore and online. Plus, with every warranty purchase, our VIP customers will be eligible for exclusive member’s only coupons, including vouchers for fabric and free paper patterns (exclusions apply). Don’t miss out!

 

ONE YEAR EXTENDED WARRANTY

By purchasing any sewing machine at the value of less than $200, Spotlight will honour the manufacturer’s standard warranty that comes with your sewing machine for an additional year for only $20.

This gives you peace of mind that you will have the same protection for another year. As proof of purchase, please keep your receipt safe. A heat activated receipt may fade over time.

 

TWO YEAR EXTENDED WARRANTY

By purchasing any sewing machine at the value of $200 or more, Spotlight will honour the manufacturer’s standard warranty that comes with your sewing machine for an additional two years for only $40.

This gives you peace of mind that you will have the same protection for another 2 years. As proof of purchase, please keep your receipt safe. A heat activated receipt may fade over time.

 

HOW TO PURCHASE SPOTLIGHT'S EXTENDED WARRANTY

Extended Warranty is currently available to purchase in-store only. To purchase Spotlight’s Extended Warranty, you must:

  1. Purchase any sewing, overlocker, quilting or embroidery machine.
  2. Purchase the extended warranty in-store.
  3. Be a VIP member.
  4. Scan your VIP card at the checkout

 

EXTENDED WARRANTY TERMS & CONDITIONS

Who is giving the Extended Warranty?

This extended warranty is provided by Spotlight Pty Ltd, Level 6, 111 Cecil Street, South Melbourne, Victoria, Australia 3205.

What is covered?

The Extended Warranty offers the same remedies for the same faults outlined in the manufacturer’s standard warranty at the time of purchase. This does not include change of mind. Any exclusions to the manufacturer’s standard warranty are also excluded from Spotlight’s Extended Warranty.

When does Spotlight’s Extended Warranty apply?

The extended must be purchased from Spotlight at the same time you purchase the sewing machine. Spotlight’s Extended Warranty will commence upon the expiry of the manufacturer’s standard warranty. Spotlight’s Extended Warranty does not apply where the sewing machine is still covered by the manufacturer’s standard warranty.

Who can claim under Spotlight’s Extended Warranty?

The Extended Warranty is limited to the original purchaser of the extended warranty.

How to make a claim?

To make a claim under Spotlight’s Extended Warranty, the sewing machine must be returned to a Spotlight store together with proof of purchase. Any costs in incurred in returning the sewing machine to a Spotlight store are to be borne by the person making the claim.

 

SUMMARY OF RIGHTS AND REMEDIES UNDER ACL AND SPOTLIGHT’S EXTENDED WARRANTY

 

 ACL CONSUMER GUARANTEES

SPOTLIGHT EXTENDED WARRANTY

Coverage

Protections for ‘acceptable quality’; ‘fitness for purpose’ and ‘matching description or sample’.

Includes protection against manufacturing defects in materials or workmanship.

Manufacturing defects in materials or workmanship.

 

Remedies

Depends on circumstances. Refund or replacement for major failure; repair or replacement for minor failure; compensation for loss in value; damages for consequential loss.

Automatic entitlement to fix manufacturing defects in materials or workmanship.

 

Duration

A reasonable period from date of delivery until defect becomes apparent. Factors include: nature of the product; cost; quality; the use; any representation made by the supplier or manufacturer.

One year after the manufacturer’s standard warranty expires.

 

 

WARRANTIES AND THE AUSTRALIAN CONSUMER LAW

 

The benefits provided to you by a manufacturer’s warranty and this Extended Warranty are in addition to other rights and remedies available to you under the ACL. All goods that we supply come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) known as ‘consumer guarantees’. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer guarantees include that goods will be of acceptable quality and fit for known purposes (e.g. safe, durable, have no faults, look acceptable and do all the things someone would normally expect them to do). The consumer guarantees apply regardless of the manufacturer’s warranty but whether a consumer is entitled to a remedy for a failure to meet a consumer guarantee will depend on the circumstances. Consumer guarantees have no set time limit but generally last for an amount of time that is reasonable to expect in the circumstances, given factors including the cost and quality of the goods, the use made of the goods and any representation made by the supplier or manufacturer. The exact amount of time that consumer guarantees last in the case of a specific purchase varies depending on the circumstances.

For more information about the ACL and Consumer Guarantees see: www.accc.gov.au

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