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At Spotlight our aim is to deliver great value to our customers. Our commitment is to provide the best shopping experience both instore and online. Our Hot Buys represent low prices on a huge range of every day products, available for our customers every day. These prices are normally the lowest they can go but they may change from time to time.
We will continue to follow government guidelines of social distancing and store cleaning for your health and safety. We take the safety of our customers and team members very seriously, and want you to be able to still enjoy your time shopping with us. We are increasing the frequency with which we clean our stores, especially in high-traffic areas, to ensure a safe shopping environment. All team members have been trained on increased personal hygiene measures, following best-practice guidelines from the World Health Organisation. If your store has been temporarily closed, it will remain so until all team members have the all-clear to return to work, and the store has been thoroughly cleaned for your safety. Online shopping has not been affected and continues as normal.
You don’t need to signup as a VIP Club member to make online purchases. If you prefer, you can checkout as a guest. There are member exclusive perks of joining our VIP Club so signup today to take advantage of the VIP Club exclusive deals.
If you are an existing VIP Club member, you can login here to access your account.
Alternatively if you signed up as a VIP Club member in-store and haven't set up an online password for your account, simply register here with the same email address used for your in-store membership.
Yes, you can view our Returns Policy.
Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Spotlight to your email contacts book so you don't miss any of our special VIP offers!
If you need to return an item/s that is big and bulky, please contact us.
If you cannot access a Spotlight store to return an item, please contact us.
To exchange or return an item simply return the product to a Spotlight store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access a Spotlight store, please contact us.
If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.
Please contact us and we will advise you how to access the warranty.
If a product is being recalled, we'll contact you and let you know how to return it. Alternatively, you can return the product to any Spotlight store.
For information regarding Spotlight Gift Cards, see the gift card page.
Promo Codes may be provided to you via our catalogue, mail, email or on advertisements that may be required to activate discounts and/or special offers on our website.
Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our VIP members, require you to sign in prior to code redemption. Enter the code in the "Promo Code" box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.
Spotlight offer a free measure and quote for a variety of curtains and blinds. Our stores have a Made to Measure department where you provide your projects' measurements and get expert advice, or call 1300 662 742 and we can come to you to provide a free measure and quote. Many of our Made to Measure products are manufactured locally. Contact us for more information.
Many of our stores offer arts, crafts and sewing classes for various ages and abilities. Please contact your local store to find out which classes they are currently running.
You can locate your closest store here.