Expected Delivery Delays
Due to current restrictions, we are experiencing delays with Australia Post deliveries and some orders may take a little longer than usual. Further information and updates are available here. We are doing everything we can to get your order to you as quickly and as safely as possible. We appreciate your understanding.
Delivery Methods & Shipping Costs
We have made it easy for you with national flat fee shipping on all items.
Individual product pages indicate if an item is Standard, Big & Bulky, Oversized 1 - 4.
Delivery on Standard delivery products as marked on the product page, is AU$12.99, no matter how many Standard delivery products you buy.
Delivery on Big & Bulky products as marked on the product page, is AU$29.99 for each item up to a maximum of $49.98, no matter how many Big & Bulky products you buy. All Standard products ordered with Big & Bulky products are delivered free!
Delivery on Oversized products as marked on the product page, are charged at the national flat fees listed below and may be cumulative. Fees for Oversized products vary according to the size of the item.
Delivery on Made to Measure products as marked on the product page, is AU$29.99 for each item up to a maximum of $49.98, no matter how many Made to Measure products you buy.
Big & Bulky and Oversized products can only be sent to street addresses.
|Delivery Type||National Flat Fee(Incl. GST)||Includes|
|Standard||$12.99||As many standard items as you like|
|Standard (Capped)||$12.99||Bean bag fill only: Additional delivery charge of $12.99 per standard item after 5|
|Big and Bulky||$29.99||Up to a maximum of $49.98. Free delivery for all Standard items!|
|Made to Measure||$29.99||Up to a maximum of $49.98.|
|Oversized 1||$19.99||Per item - maximum charge of $19.99|
|Oversized 2||$19.99||Per item - up to a maximum charge of $39.98|
|Oversized 3||$34.99||Per item - up to a maximum charge of $69.98|
|Oversized 4||$60.00||National flat charge per item.|
All home delivery orders require a signature upon delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect from your nearest Australia Post office outlet.
Once your parcel has been signed for you will be responsible for any damage to or loss of your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.
Please note, we do not accept deliveries to Parcel Collection boxes or lockers.
Orders are typically dispatched within 24 hours.
Delivery on Standard product orders are delivered weekdays by Australia Post. The Australia Post network is currently experiencing delays, please allow 2-14 days business days.
Big & Bulky and Oversize products will be delivered via courier. Please allow 3 - 14 business days, depending on the delivery location.
Made to Measure products will be delivered via courier. Please allow 8 - 10 business days, depending on the delivery location. The Toll IPEC courier will be used to deliver Made to Measure orders. Our couriers deliver week days only.
Standard and Big & Bulky products are delivered via the Australia post network and are home delivered where this service exists. If you are outside of their home delivery network they will deliver to the nearest post office and you will receive a card for collection.
Oversized items require a street address for delivery and are can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.
Should we be unable to arrange delivery to your location, we will arrange a refund for your order.
Split Deliveries & Multiple Consignments.
Occasionally, customer's orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer.
The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.
Reasons for Order Delays
- Public holidays
- Incorrect address has been entered against the order
- Your order has had to be split and sent from more than one Spotlight location
- If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made
- Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
Should the items you ordered be marked "Available or Low" and it fails to reach you within the times quoted above please contact our Customer Care Department on 1300 305 405 (Local Call Cost within Australia) or email us using the contact us option from our online store.
All Standard and Big & Bulky orders are despatched using our primary delivery partner Australia Post.
Once your order is dispatched you'll receive an email from Spotlight containing your tracking code. If you do not receive this email and would like to obtain your tracking number please call Customer Service on 1300 305 405 (Local Call Cost within Australia) or email us using the contact us option from our online store.
Once you have your consignment tracking number, you can track your parcel by using the 'click here' entry on your shipping confirmation email or entering the consignment number into the Australia Post website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.
Spotlight is unable to ship internationally at this time, however orders can be placed from overseas for delivery to an Australian address.