Customer Service Update

Please be aware that our Customer Care Contact Centre is currently experiencing intermittent technical issues that may impact their ability to answer your call. If prompted, please leave your details and they will return your call as soon as possible. Alternatively, please contact the team via the Contact Us form and they will reply via email.

Temporary store closures after Wednesday March 25

In accordance with the instructions of the New Zealand Federal Government, all Spotlight stores in New Zealand will temporarily close after Wednesday 25th March.

Buy online 24/7. Online delivery will continue during the temporary lockdown.

This information is accurate as of 3 April, 2020.

Do you have a returns policy?

Yes, you can view our Returns Policy.


I've signed up for a VIP membership but I'm not getting emails. What's going on?

Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Spotlight to your email contacts book so you don't miss any of our special VIP offers!


How do I return or exchange big and bulky items such as 2 metre curtain tracks?

If you need to return an item/s that is big and bulky, please contact us.


What if I cannot get my return to a store?

If you cannot access a Spotlight store to return an item, please contact us.


Am I able to exchange or return an item? What's the process?

To exchange or return an item simply return the product to a Spotlight store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access a Spotlight store, please contact us.


What should I do if my product is faulty?

If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.


My item is under warranty. Do I call Spotlight or the manufacturer?

Please contact us and we will advise you how to access the warranty.


What should I do if a product is being recalled?

If a product is being recalled, we'll contact you and let you know how to return it. Alternatively, you can return the product to any Spotlight store.


Does Spotlight offer Gift Cards?

For information regarding Spotlight Gift Cards, see the gift card page.


How do I redeem a Promo Code?

Promo Codes may be provided to you via our catalogue, mail, email or on advertisements that may be required to activate discounts and/or special offers on our website.

Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our VIP members, require you to sign in prior to code redemption. Enter the code in the “Promo Code” box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.


How do I get Made to Measure products?

Spotlight offer a free measure and quote for a variety of curtains and blinds. Our stores have a Made to Measure department where you provide your projects’ measurements and get expert advice, or call 0800 774 854 and we can come to you to provide a free measure and quote. Many of our Made to Measure products are manufactured locally. Contact us for more information.


Do you have Party Supplies?

We offer a variety of party supplies from costumes to crepe paper, as well as balloons and helium tank hire. Contact your local store for more information.


Do Spotlight offer Arts and Crafts classes?

Many of our stores offer arts, crafts and sewing classes for various ages and abilities. Please contact your local store to find out which classes they are currently running.


Where is my nearest store?

You can locate your closest store here.


What does the Check Stock Availability button do?

After entering your postcode, ‘Check Stock Availability’ on the product page allows you to check the inventory at your local store or identify the nearest store(s) with inventory.

While we try our best to reflect accurate stock levels, we cannot guarantee availability, as such “Available in store” and “Low Stock in store” is a guideline only and can be subject to change.



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