Delivery Methods & Shipping Costs
We have made it easy for you with national flat fee shipping on all items. Individual product pages indicate if an item is Standard, Big & Bulky, Oversized.
Delivery for Standard items to West Malaysia is RM 15 and RM 95 to East Malaysia, no matter how many items you buy.
Delivery for Big & Bulky items to West Malaysia is RM 26 and RM 170 to East Malaysia for each item up to a maximum of RM 52 to West Malaysia or RM 340 to East Malaysia no matter how many Big & Bulky items you buy. All standard items shipped with Big & Bulky orders are free!
Big & Bulky items can only be sent to street addresses.
Products marked as Oversized are charged at national flat fees. Fees for Oversized vary according to the size of the item. You will only be charged up to a maximum of 1-2 items in each Oversized category as listed below.
Oversized can only be sent to street addresses.
|Delivery Type||West Malaysia Flat Fee ||East Malaysia Flat Fee ||Includes|
|Standard||RM 15 ||RM 95||As many standard items as you like|
|Big and Bulky||RM 26||RM 170||Up to a maximum of RM 52 to West Malaysia or RM 340 to East Malaysia. |
Free delivery for all Standard items!
|Oversized 1||RM 40||RM 280||Maximum charge of 1 items per delivery type.|
All home delivery orders require a signature upon delivery. If there's no one at home to sign for the parcel, or a ‘to the door’ service is not available in your area, a card will be left with instructions on how to collect from your nearest Pos Laju office outlet.
Once your parcel has been signed for you will be responsible for any damage to or loss of your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.
Standard, Big & Bulky, Oversize product orders are delivered weekdays by Pos Laju. Please allow 2 business days after dispatch.
If you have not received your order in 3 weeks, please contact our Customer Care Department.
Split Deliveries & Multiple Consignments.
Occasionally, customer’s orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer.
The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.
Reasons for Order Delays
• Public holidays
• Incorrect address has been entered against the order.
• Your order has had to be split and sent from more than one Spotlight location.
• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made.
• Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
Should the items you ordered be marked “Available or Low” and it fails to reach you within the times quoted above please contact our Customer Care Department.
All Standard and Big & Bulky orders are despatched using our primary delivery partner Pos Laju.
Once your order is dispatched you'll receive an email from Spotlight containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email our Customer Care Department.
Once you have your consignment tracking number, you can track your parcel by using the 'click here' entry on your shipping confirmation email or entering the consignment number into the Pos Laju website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.
Spotlight is unable to ship internationally at this time, however orders can be placed from overseas for delivery to a Malaysian address.