Hootyballoo Customisable Birthday Card Banner Natural 2.2 m

Buying Guides

Browse our buying guides to learn about all the essentials required for buying and caring for home, party and craft products:

• Art & Craft Buying Guides
• Curtains & Blinds Buying Guides
• Home Buying Guides
• Kitchen & Dining Buying Guides
• Party Buying Guides
• Sewing & Fabrics Buying Guides

Free Delivery On Standard Orders Over $120*

Promotion Details:

This offer is subject to all of the following terms and conditions:

• Free shipping is only valid to destinations within Australia.
• To qualify, your order must be greater than $120 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
• Offer excludes Bulky products.
• Offer excludes eGift Cards.
• Offer excludes “Supplier Direct” and “Online Only” products.
• This offer only applies to orders placed online for delivery.
• This free shipping offer may be withdrawn or altered at any-time.

Online orders must meet the above criteria in full to qualify for free shipping*.

Delivery Information

* Orders must meet the Free Delivery Promotion criteria in full to qualify for free shipping.
**Please note Islands cannot be serviced by our Courier Services.
**No PO Boxes & Parcel Lockers for Bulky & Supplier Direct Delivery.
***Supplier Direct Delivery costs are calculated at checkout based on product size and supplier location. 
^†Express Delivery is only available for selected products and is charged per order.

Delivery Acceptance

Home delivery orders may be delivered under ‘Authority to Leave’ if the carrier deems it safe to leave items at the delivery address. This is at the carriers discretion. If it is deemed unsafe to leave the items, and no one is home to accept the parcel, a card will be left with instructions on how to collect them from your nearest delivery depot. Once your order has been delivered, Spotlight accepts no responsibility for any damage to, or loss of, your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.

Please note all Big & Bulky products and Oversized items are delivered via Couriers and cannot be delivered to any Australia Post Services, including Australia Post Offices/ Outlets, Parcel Collect, PO boxes, roadside mailboxes or parcel lockers.

Delivery Times

Orders are typically dispatched within 1 business day. Occasionally, during promotional periods or on weekends, it may take longer.

Metro Deliveries - should arrive in 2 – 5 business days
Regional Deliveries -should arrive in 3 – 9 business days
Remote Deliveries - should arrive in 5 – 13 business days

Click & Collect

Click & Collect is now available in all stores.

Read more about Click & Collect information.

Online Only & Supplier Direct

Delivery fees on Supplier Direct products is determined by the supplier of the product. These products have a delivery method of “Supplier Direct” on the product, cart and checkout pages on the Spotlight website.

Delivery fees are calculated at checkout, after a customer has provided a delivery address.

Delivery times may vary, and any estimates provided are subject to stock availability and delays which are beyond our reasonable control (including but not limited to postal delays and force majeure events).

Read more about Online Only & Supplier Direct Order information.

Digital Sewing Patterns

Digital Sewing Patterns is now available online. Once you have placed your order, you will receive an email with the link to the purchased PDF Digital Sewing Pattern.

Read more about Digital Sewing Pattern information.

Split Delivery

Occasionally, customer's orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer. The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.

Read more about delivery information.

Returns Information

If you order an item online and it is not of acceptable quality or does not match the description, you can return it to us by taking the item to your nearest Spotlight store. If you are unable to get to a store, please call customer care on 1300 305 405.

eGift Cards are non-refundable or redeemable for cash.

Spotlight will not accept the return of “Online Only” or “Supplier Direct” items under the change of mind returns policy. “Online Only” and “Supplier Direct” items cannot be returned to stores. In order to return an Online Only or Supplier Direct item, please contact our Customer Care team by our Contact Us form.

Not all items are eligible for Change of Mind returns.

Please read our Returns & Exchanges Policy for full details, including items are that excluded.