Delivery

Delivery Methods & Shipping Costs

We have made it easy for you with national flat fee shipping on all items. Individual product pages indicate if an item is Standard, Big & Bulky, Oversized.

Delivery on Standard delivery products; as marked on the product page, is SGD$10.99, no matter how many Standard delivery products you buy.

Delivery on Big & Bulky products; as marked on the product page, is SGD$14.90 for each item up to a maximum of SGD$29.80, no matter how many Big & Bulky products you buy. All Standard products ordered with Big & Bulky products are delivered free!

Delivery on Oversized products; as marked on the product page, are charged at the national flat fees listed below and may be cumulative. Fees for Oversized products vary according to the size of the item.

Big & Bulky and Oversized products can only be sent to street addresses.

DELIVERY ACCEPTANCE

Home delivery orders may be delivered under ‘Authority to Leave’ if the carrier deems it safe to leave items at the delivery address. This is at the carriers discretion. If it is deemed unsafe to leave the items, and no one is home to accept the parcel, a card will be left with instructions on how to collect them from your nearest delivery depot. Once your order has been delivered, Spotlight accepts no responsibility for any damage to, or loss of, your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.

Please note all Big & Bulky products and Oversized items must be delivered via Couriers.

Delivery times

Standard, Big & Bulky, Oversize product orders are delivered weekdays by Singapore Post. Please allow 2 - 5 business days.

Please note that once your order has been dispatched, please track your order through Singapore Post.

If you have not received your order in 3 weeks, please contact our Customer Care Department.

Split Deliveries & Multiple Consignments.

Occasionally, customer’s orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer.

The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required. 

Order tracking

All Standard and Big & Bulky orders are despatched using our primary delivery partner Singapore Post.

Once your order is dispatched you'll receive an email from Spotlight containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email our Customer Care Department.

Once you have your consignment tracking number, you can track your parcel by using the 'click here' entry on your shipping confirmation email or entering the consignment number into the Singapore Speedpost website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.  

International Delivery

Spotlight is unable to ship internationally at this time, however orders can be placed from overseas for delivery to a Singapore address.