Delivery

FREE DELIVERY ON STANDARD ORDERS OVER RM300*

Promotion Details:

This offer is subject to all of the following terms and conditions:

• Free shipping is only valid to destinations within Malaysia.
• To qualify, your order must be greater than RM300 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
• Offer excludes Big & Bulky and Oversized products
• Offer excludes eGift Cards.
• This offer only applies to orders placed online for delivery.
• This free shipping offer may be withdrawn or altered at any-time.

Online orders must meet the above criteria in full to qualify for free shipping*.

Delivery Methods & Shipping Costs

We have made it easy for you with national flat fee shipping on all items. Individual product pages indicate if an item is Standard, Big & Bulky, Oversized.

Delivery for Standard items to West Malaysia is RM 17 and RM 98 to East Malaysia, no matter how many items you buy.

Delivery for Big & Bulky items to West Malaysia is RM 26 and RM 170 to East Malaysia for each item up to a maximum of RM 52 to West Malaysia or RM 340 to East Malaysia no matter how many Big & Bulky items you buy. All standard items shipped with Big & Bulky orders are free!

Big & Bulky items can only be sent to street addresses.

Products marked as Oversized are charged at national flat fees. Fees for Oversized vary according to the size of the item. You will only be charged up to a maximum of 1-2 items in each Oversized category as listed below.

Oversized can only be sent to street addresses.

DELIVERY ACCEPTANCE

Home delivery orders may be delivered under ‘Authority to Leave’ if the carrier deems it safe to leave items at the delivery address. This is at the carriers discretion. If it is deemed unsafe to leave the items, and no one is home to accept the parcel, a card will be left with instructions on how to collect them from your nearest delivery depot. Once your order has been delivered, Spotlight accepts no responsibility for any damage to, or loss of, your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.

Please note all Big & Bulky products and Oversized items must be delivered via Couriers.

Delivery times

Standard, Big & Bulky, Oversize product orders are delivered weekdays by Pos Laju. Please allow 2 business days after dispatch. 

If you have not received your order in 3 weeks, please contact our Customer Care Department.

Split Deliveries & Multiple Consignments.

Occasionally, customer’s orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer.

The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required. 

Order tracking

All Standard and Big & Bulky orders are despatched using our primary delivery partner Pos Laju.

Once your order is dispatched you'll receive an email from Spotlight containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email our Customer Care Department.

Once you have your consignment tracking number, you can track your parcel by using the 'click here' entry on your shipping confirmation email or entering the consignment number into the Pos Laju website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.  

International Delivery

Spotlight is unable to ship internationally at this time, however orders can be placed from overseas for delivery to a Malaysian address.