OPENPAY

Openpay is the flexible plan afterpay plan that allows you to purchase now and pay later wherever you are in Australia. Spotlight is a PCI DSS compliant provider with procedural safeguards so you can shop with confidence using your credit card or other payment method. Buy now and pay smarter in fortnightly payments that won't break the bank.

FAQ

About Openpay

How does Openpay work?

We offer simple payment plans for shoppers, allowing a purchase to be spread over numerous instalments and repaid on a fortnightly basis, interest free!

Is there a cost to use Openpay?

In Australia, there is no cost to use Openpay for short term plans. For plans with long terms, a small processing fee from $2.50 to $3.95 can apply. 

Is Openpay safe and secure?

The protection of your personal information and the security of our system is our utmost priority. Openpay is a Level 1 PCI DSS Compliant Provider.

Payments

How are payments made?

Payments are taken automatically as scheduled from your nominated credit or debit Visa or MasterCard unless you elect to make a payment by cash, cheque or money order to our offices.

How do I update my card details?

Contact Openpay by emailing info@openpay.com.au or calling 03 9009 7211. Our business hours are Monday to Friday 9 a.m. – 5 p.m. AEST. You will also need to contact us if your card has been lost or stolen to update your card details.

Are there late fees?

If payments have not been made by their scheduled date, late fees will apply. Openpay sends out welcome emails on all purchases and payment reminder notices. Late fees are detailed in advance in this email correspondence. We understand that there are times when making a payment is just all too hard. Please contact us before the payment due date to reschedule and avoid late fees.

How do I fix up a late payment?

Contact Openpay by emailing info@openpay.com.au or calling 03 9009 7211. A late payment must be paid within 7 days or the payment plan will default.

Can I make early payments?

Yes, early payments can be made. The processing fee will still be applied to each instalment and is not waived for an early payment or for paying off the plan.

Funds are in my account, why did I get a late payment fee?

To discuss any discrepancies, please contact Openpay by emailing info@openpay.com.au or calling 0390097211.

What merchant name will appear on my bank statement?

Regardless of the store in which you made the purchase, a reference to Openpay will appear on your bank or card statement.

Why haven’t I seen the payment go through on my bank account?

Openpay processes the payments through the Visa or MasterCard debit or credit card. A payment made through Visa or MasterCard may show up on the statement as pending for a few days and settle a few days later.

Returns

What if I want to return my purchase?

Full returns and partial refunds are available through the Openpay platform. Please return goods to the merchant from which they were purchased and they will prepare a refund to you. All returns are subject to the merchant’s return policy.

How do refunds work?

Any amounts paid by you will be refunded back onto your nominated card and any future instalments will be cancelled. Any paid processing fees will not be refunded.

A merchant processed a refund, but I cannot see the funds in my account?

Openpay’s platform allows for refunds to be processed immediately. As with all merchants, sometimes the bank may take a few days to clear the funds back into your account.

Made to Measure

Customise Now. Zero Interest. More Time to Pay.

Spotlight Made to Measure now accepts Openpay, which means you can split the cost of your Made to Measure curtains, blinds, shutters and outdoor awnings over a 3, 6, 9 or 12 month interest-free payment plan. Have your house become a home today.

Openpay is a simple and flexible way to buy now and pay over time with zero interest. We offer longer, more flexible terms, all easily managed through the Openpay App.

Please note, Openpay is only available in-store with our Made to Measure Window Furnishings service.

How it works:

1. Download the Openpay App & create a new account.

2. Head into Spotlight Made to Measure and say that you want to pay for your customer window furnishings using Openpay.

3. During checkout, choose your first payment date and set your schedule on-the-spot. Payments can be made weekly or fortnightly to suit your budget and lifestyle!

What do you need to get started?

To create an Openpay account, you need to be an Australian/New Zealand resident & over 18 years old.

You'll also need:

• Email address
• Phone number
• Photo ID
• VISA or Mastercard (credit or debit)
• Upfront cost: 20% of the purchase price

To learn more, visit the Openpay website.