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BUYING GUIDES

Browse our buying guides to learn about all the essentials required for buying and caring for home, party and craft products:

FREE DELIVERY ON STANDARD ORDERS OVER $120*

Promotion Details:

This offer is subject to all of the following terms and conditions:

• Free shipping is only valid to destinations within Australia.
• To qualify, your order must be greater than $120 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
• Offer excludes Big & Bulky and Oversized products
• Offer excludes eGift Cards.
• This offer only applies to orders placed online for delivery.
• This free shipping offer may be withdrawn or altered at any-time.

Online orders must meet the above criteria in full to qualify for free shipping*.

Delivery Information

We have made it easy for you with national flat fee shipping on all items.

The delivery fee for “Online Only” and “Special Order” orders is included in the price of the goods and no additional fee is applied. Online Only & Special Order items should arrive within 7 business days*.

Delivery Times

Standard delivery should arrive in 2-5 business days*.

Big & Bulky and Oversize deliveries should arrive in 3 -7 business days*.

Made to Measure deliveries should arrive in 8-10 business days*.

* Regional areas may take longer.

eGift Cards should be received via email within 24 hours.

Delivery Acceptance

All home delivery orders require a signature upon delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect from your nearest Australia Post office outlet. Once your parcel has been signed for you will be responsible for any damage to or loss of your items.

Click & Collect

Click & Collect is now available in all stores.

Read more about Click & Collect information.

Split Delivery

Occasionally, customer's orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer. The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.

Read more about delivery information.

Returns Information

If you order an item online and it is not of acceptable quality or does not match the description, you can return it to us by taking the item to your nearest Spotlight store. If you are unable to get to a store, please call customer care on 1300 305 405.

eGift Cards are non-refundable or redeemable for cash.

“Online Only” and “Special Order” items cannot be returned to stores.  In order to return an Online Only or Special Order please contact our customer care team on 1300 305 405. Spotlight will not accept the return of Online Only or Special Order items under the change of mind returns policy.

For more information, read our returns policy.