Spotlight

FAQ

Why can’t I shop your full range online yet?

We are launching our new website in stages, so the item you are looking for might not be online yet. In the interim our catalogue based Shop@Home service is still available here.

Don’t worry, there is still plenty more to come!

Do you have a returns policy?

Yes, you can view our Returns Policy.

I've signed up for a VIP membership but I'm not getting emails. What's going on?

Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Spotlight to your email contacts book so you don't miss any of our special VIP offers!

How do I return or exchange big and bulky items such as 2 metre curtain tracks?

If you need to return an item/s that is big and bulky, please contact us.

What if I cannot get my return to a store?

If you cannot access a Spotlight store to return an item, please contact us.

Am I able to exchange or return an item? What's the process?

To exchange or return an item simply return the product to a Spotlight store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access a Spotlight store, please contact us.

What should I do if my product is faulty?

If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.

My item is under warranty. Do I call Spotlight or the manufacturer?

Please contact us and we will advise you how to access the warranty.

What should I do if a product is being recalled?

If a product is being recalled, we'll contact you and let you know how to return it. Alternatively, you can return the product to any Spotlight store.

Does Spotlight offer Gift Cards?

For information regarding Spotlight Gift Cards, see the gift card page.

How do I get Custom Made products?

Spotlight offer a free measure and quote for a variety of curtains, blinds and bedspreads. Our stores have a Custom Made department where you provide your projects’ measurements and get expert advice, or call 1300 305 405 and we can come to you to provide a free measure and quote. Many of our Custom Made products are manufactured locally.Contact us for more information.

Do Spotlight Offer Arts and Crafts Classes?

Many of our stores offer arts, crafts and sewing classes for various ages and abilities. Please contact your local store to find out which classes they are currently running.

Where is my nearest store?

You can locate your closest store here.